Terms of sale

These terms govern the sale of the Pro plan of the “Plume” service, offered by Tharshan VISHNUKUMAR EI, to consumers within the meaning of the French Consumer Code: Pro passes and, for existing subscribers, the monthly Pro subscription.

They are accepted with each order and supplement the terms of service, which continue to apply to the service as a whole. Free use of the service falls outside their scope.

A Pro pass gives access to all features of the service for its period of validity. The features included are listed on the plan's page at the time of ordering, which prevails over any earlier description.

The monthly Pro subscription is no longer offered to new subscribers. It gives the same access and remains governed by these terms, section 6 in particular, for subscribers who took it out before passes went on sale, until they terminate it.

The service is supplied as digital content accessible online, with no physical medium and no physical delivery.

Prices are stated in euros, all taxes included. VAT is not applicable under article 293 B of the French General Tax Code: no value added tax is charged, and none is recoverable.

No trial period is offered on the Pro plan: the free tier lets you try the service's essential features with no time limit.

The publisher may change its prices. A new price does not apply to a pass already bought. It applies to an existing subscription only from its next renewal, and after at least thirty days' notice. You may then terminate free of charge before the new price takes effect.

Ordering requires an active account. Before you confirm, a summary sets out the plan, its length and its total price; confirmation, which entails an obligation to pay, is given through a button labelled to that effect.

Payment is made by card through Stripe Payments Europe, Ltd. No card data passes through or is stored on the publisher's servers.

The data needed for the order, the payment and invoicing is processed as described in the privacy policy, which states in particular how long it is kept and what Stripe keeps.

The order is confirmed by email, together with the corresponding invoice. Access to paid features opens as soon as payment is collected or, if Pro access is already running, stays open: the pass then takes effect when that access ends (section 5).

For the monthly subscription, should a payment fail at an instalment date, access to paid features may be suspended after an unanswered reminder. Your résumés remain accessible and exportable.

A Pro pass is concluded for a fixed term of 7, 30 or 90 days, counted in periods of twenty-four hours from its activation, which happens as soon as payment is collected or, if Pro access is running, when that access ends.

A pass does not renew: nothing is charged when it ends, and there is nothing to cancel. An email reminds you of the end date, as a rule two days before the end. When it ends, your account returns to the free plan: your résumés remain accessible, editable and exportable, but beyond the free plan's limit you can no longer create new ones.

Days add up. A pass bought while Pro access is running, whether from a pass or from a period offered by the publisher, takes effect when that access ends: no paid day is lost.

A pass cannot be bought while a monthly Pro subscription exists, including when its termination has been requested for the end of the current period. It can be bought as soon as the subscription has ended.

In the event of a refund or a payment dispute, the publisher may remove at most the days matching the amount refunded or disputed, and tells you by email. No day is removed automatically.

Deleting your account from the My account page ends the running pass immediately, with no refund of the remaining days. The right of withdrawal set out in section 7 still applies within its time limit.

This section applies only to monthly Pro subscriptions taken out before passes went on sale. The subscription runs for one month and renews automatically at each expiry for the same period, unless terminated.

In accordance with article L. 215-1 of the French Consumer Code, you will be informed by email of your option not to renew, no earlier than three months and no later than one month before expiry. Absent that information, you may terminate free of charge at any time from the renewal date, and obtain a refund of sums paid after it.

Termination is available at any time from your account, through a feature reachable in a few clicks, in accordance with article L. 215-1-1 of the French Consumer Code. It takes effect at the end of the current period: access to paid features is maintained until then, with no further charge.

Terminating the subscription deletes neither your account nor your résumés, which remain accessible within the limits of the free plan.

Conversely, deleting your account from the My account page cancels the running subscription immediately, with no refund of the period under way: access to paid features ends with the account. The right of withdrawal set out in section 7 still applies within its time limit.

You have fourteen days from the conclusion of the contract to exercise your right of withdrawal, without giving reasons and without penalty, in accordance with article L. 221-18 of the French Consumer Code. Each pass bought is a separate contract.

To exercise it, send an unambiguous statement to hello@koumastudio.com. Refund is made within fourteen days of receiving your request, by the same means of payment.

The service is supplied in conformity with its description and with the use that may legitimately be expected of it. You benefit from the statutory guarantee of conformity for digital content and services provided by articles L. 224-25-12 et seq. of the French Consumer Code.

In the event of a lack of conformity, you may require it to be brought into conformity free of charge. Where that is impossible or does not happen within a reasonable time, you may obtain a price reduction or rescission of the contract. This guarantee applies without prejudice to the statutory guarantee against hidden defects under articles 1641 et seq. of the French Civil Code.

Any complaint must first be sent to hello@koumastudio.com. You will receive a reply as soon as possible.

Failing an amicable solution within two months, you may use a consumer mediator free of charge, in accordance with article L. 612-1 of the French Consumer Code: CM2C — Centre de la Médiation de la Consommation de Conciliateurs de justice, 49 rue de Ponthieu, 75008 Paris, tel. 01 89 47 00 14, litiges@cm2c.net — https://www.cm2c.net/declarer-un-litige.php.

Recourse to mediation is optional and does not deprive you of the right to bring the matter before the competent court. These terms are governed by French law, without depriving you of the protection of the mandatory provisions of your country of habitual residence within the European Union.