Contact Plume

For any question about Plume, write to hello@koumastudio.com. Messages are read by the person who builds the service, who answers in English or in French.

To speed things up, give the email address of your account and, for a problem, the page concerned and what you see.

• Support and account: a question about the editor, import or PDF export, to hello@koumastudio.com.
• Pro plan: billing, invoices and cancellation are handled from the My account page; for a complaint or a withdrawal, write to hello@koumastudio.com.
• Personal data: ask for access to, correction or erasure of your data at hello@koumastudio.com; the privacy policy describes these rights and the response times.
• Unlawful content: report the URL and the reason to hello@koumastudio.com.

For an unresolved consumer dispute, you can turn free of charge to the mediator CM2C — Centre de la Médiation de la Consommation de Conciliateurs de justice, 49 rue de Ponthieu, 75008 Paris, France (https://www.cm2c.net/declarer-un-litige.php).